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The casino is operated by WHG International Limited, a company registered in Gibraltar and regulated by the Gambling Commission; licence number: R Eurogrand is registered with Gamble Aware and is Gaming Labs certified.
The company uses Random Number Generators RNG games such as online roulette, blackjack and slots to ensure that fairness on all games. RNGs used are externally certified and more information including certification of this can be found on the EuroGrand website.
The policy states that information can be processed and accessed by any agents and employees and where appropriate any other company in our their Group and also partners and subcontractors.
Reviews for the EuroGrand casino in terms of customer service vary greatly. Many players state that they have had positive experiences and leave high EuroGrand ratings but there are a large number of reviews that highlight various issues customers have had.
A large number of customers have reported that it is very difficult to get in touch with the customer service team and that the wagering requirements on bonuses make it near impossible to withdraw funds.
Many players also express their disappointment at the time taken to receive winnings after a withdrawal has been requested.
In some cases this has taken up to weeks. There have been numerous reports of low-quality service provided by the live chat team, including frequent disconnections and poor customer service.
Age verification is an issue that has affected a lot of customers who believe that the process is intentionally time-consuming and difficult.
EuroGrand offers the option for customers to deposit using various different payment methods including debit cards and a range of E-wallets.
The range of E-Wallets allows customers to pay securely without the need for debit cards. Customers may also choose to deposit with UKash, Webmoney or using a wire transfer.
This also includes a local bank payment or online payments through services such as Usemybank. Players may also deposit using payment cards such as Visa or Solo.
Mastercard and EntroPay are also valid methods that can be used to receive the bonus. Customers may also use Maestro, Laser or Visa Electron cards.
Time taken to process to process withdrawals can vary depending on the payment method. Deposits are instant with all payment methods but withdrawals are often quicker when withdrawing to an E-wallet like Paypal, Skrill or Neteller.
EuroGrand is host to a huge number of popular online slots including progressive jackpots. The casino offers players the chance to play the hugely popular slots including a range of Marvel games.
Slot games include:. The immensely popular slot based on the Gladiator movie with a huge progressive jackpot to be won. The slot has brilliant graphics and includes bonus features which include short clips from the movie.
A 40 line slot with the chance of earning big wins. The White King Slot is by Playtech a really high variance slot with the increased potential to activate big wins.
Although EuroGrand have received their fair share of negative reviews from players, the range of games available and bonuses are a good incentive to sign up.
It is important to be aware of the terms and conditions attached to the casino regarding registration and bonuses to avoid disappointment.
The range of payment providers that EuroGrand offer are significantly better than a lot of online casinos. This team brings you the benefit of their years of experience by sharing their tips, strategies and recommended online casino sites with you.
David has been playing casino games for over 10 years. His speciality is blackjack and baccarat and, although he has never had the success that the MIT Blackjack team had, he does enjoy passing on his accumulated wisdom regarding strategy and odds.
Katie is our resident slot machines guru. If you don't know what a payline, bonus game, free spin or a scatter symbol is - Katie is the girl to ask.
She can often be found spinning the reels of her favorite games, testing out new machines, and keeping a close eye on the progressive jackpot meters.
Kevin has probably forgotten more about odds and statistics than many people ever know. He is always the man to ask about which game to play in a casino and why.
Kevin is also a history buff and can tell you all about the obscure origins of many of the games you can find in an online casino. Samantha is our go to girl when we want to know what goes on behind the scenes in a casino.
A self confessed tech geek, she can explain the inner workings of random number generators, as well as cast a critical eye on the software an online casino uses.
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The bonus amount comes with wagering requirements set at 35 times. The player must meet these requirements in order to become eligible to withdraw the bonus money and all winnings acquired from it.
The promotion must be claimed within seven days of registering a new account. On the contrary, the casino reserves the right to forfeit the promotion money.
There is no need to enter any Eurogrand casino coupon code. All winnings achieved during these complimentary spins subject to wagering requirements set at 35x the initial deposit amount.
The promotion is active for 24h. It is limited to one person, one household or IP address, one e-mail address or phone number. This is a weekly promotion that comes in the form of 7 free spins that can be used on the Stars Ablaze online slot machine.
To claim it, you need to opt-in on Thursday from until Free spins winnings come with the play-through requirements set at 30 times.
Each customer is allowed to acquire only a single bonus per week. The promotion remains active for 24h. It is limited to a single account owner, one phone number or household address, as well as to one e-mail address or IP address.
This is another weekly promotion offered by the Eurogrand casino online, through which their customers can acquire a certain number of complimentary spins for the online slot machine selected by the casino management.
The entire amount of money won during these free spins will subject to the wagering requirements of 30x the initial amount of the deposit.
The customer can claim this promotion only a single time per week. There is no need to submit a coupon code Eurogrand casino would otherwise provide.
This bonus is active for 24h. It is limited to one person, one household address or telephone number, as well as to a single IP or e-mail address.
The resource awards all live casino players with a generous welcoming offer. This promotion comes with the wagering requirements of 30x the initial bonus amount.
The promotion is active until 31 st August It is valid for 24h upon the opt-in, maximum one promotion per customer, household or e-mail address, IP address or phone number is allowed.
A complete offer of live dealer games will be overviewed in the following parts of this Eurogrand casino review.
The management of the casino also awards its most loyal customers through the Comp Points program. For each and every real money bet you place, you will receive a certain amount of these points.
From time to time, the website tends to offer promotions that will double-up the amount of Comp Points you get for playing real money games.
These Comp Points can later be redeemed for cash.